// IT Support · Düsseldorf & Rhine-Ruhr
IT support for Düsseldorf — fast help for companies
When the server stops answering or half the staff cannot reach their files, only one thing counts: that somebody picks up who understands what you are describing.
// Process
What happens after your call
No ticket form demanding fields before anyone listens. We want to know first who is affected and what has come to a stop.
You describe the case
By phone or in writing. Three things matter: what is not working, since when, and how many workstations depend on it.
Set the urgency
A single printer is not the same as a dispatch bay standing still. We grade the case and tell you immediately what to expect.
Remote session or a visit
Most cases can be resolved from a distance. Where hardware, cabling or network equipment is involved, we come to you.
Name the cause
Once it is fixed we say what caused it and whether it can happen again. Where we see a pattern, we propose removing the underlying problem.
// Reasons to call
What companies ring us about
Everything has stopped
Server, network or a key application unreachable. Here the order matters: get people working again first, look for the cause afterwards.
One person is stuck
A login that will not take, a missing permission, a device refusing to cooperate. Often solved in minutes — as long as somebody answers.
It keeps coming back
The same fault for the third time. Then we stop looking for the fix and start looking for the cause — usually one layer further down.
Something is about to change
A move, new workstations, an additional site. Planned work goes into windows that leave the working day alone.
// Preparation
Four details that shorten the call
You do not have to diagnose anything. These points simply save the first round of questions.
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Who is affected
One person, one department or the whole building. The grading depends on it.
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Since when
And whether something changed beforehand — an update, a move, a new device.
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The exact message
The wording of the error, or a photo of the screen, often says more than a description of it.
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Who we can reach
A number for follow-up questions — ideally somebody sitting in front of the affected machine.
// Questions about support
What gets asked most often during a fault
01 What is the fastest way to report a fault?
By phone on +49 (2173) 993046-0 or by email to info@cano-sol.de. For anything urgent the call is shorter: we can ask a follow-up question straight away instead of interpreting a written description.
02 Do you come to Düsseldorf in person?
Yes. We are based in Monheim am Rhein, immediately south of Düsseldorf, and also cover Leverkusen, Cologne, Neuss and the rest of the Rhine-Ruhr area. Many cases are quicker to solve remotely; when hardware, cabling or network equipment is involved, we drive out.
03 Will you help us without a service agreement?
Yes, we take one-off cases as well. Without ongoing care we do not know your environment, so part of the time goes into finding our bearings. If the same fault keeps returning, moving to a standing arrangement almost always pays for itself.
04 What if nobody picks up straight away?
Fault intake is staffed around the clock. If calls do stack up, leave the company name, a number to call back on and a short description — we ring back and grade the case by urgency.
05 Do we hear anything while the case is open?
Yes. On anything that runs longer we come back with an interim update, even when there is no solution yet. Nothing holds a business up more than waiting without information.
06 Do you support individual home office setups?
Yes, provided the device belongs to the company and is joined to your environment. Privately owned machines are outside what we do — we work with business clients only.
If it happens repeatedly
All IT services
Is something down right now?
Give us a ring. We take the details, grade the case and tell you on the call how it will proceed.