// Initial consultation · no obligation
Tell us where your IT stands right now
A conversation in which we listen, ask questions and finish by saying what we would tackle first in your position. No product list, no pressure to sign.
// What this is
A conversation, not a sales appointment
Plenty of companies hesitate before the first contact because they expect a presentation ending in a price. We work the other way round: we ask questions until we understand how work actually gets done in your building — and what stops when a particular system fails.
That often reveals that the problem you named is not the expensive one. A slow computer irritates people every day; a backup that was never tested only matters once. We tell you what stands out to us, in that order.
If your situation calls for someone else, you hear that in the first conversation. For both sides that is cheaper than a quotation nobody means seriously.
// How it runs
From your enquiry to a clear opinion
Four manageable steps. By the second one you already know whether the chemistry works.
You get in touch
Through the form below, by phone or by email. Two sentences about the situation are plenty — the rest belongs in the conversation.
A quick sort
We call you back and settle the essentials: what it concerns, who should join, and whether a site visit beats a video call.
Listening and asking
We look at what is there and ask about the working day. Where possible with a walk through the server room, the risers and the desks.
You get an opinion
What stood out, what we would address first and what can wait. Whether that becomes an order is yours to decide in your own time.
// Expectations
So you know what you are agreeing to
We would rather write down in advance what happens than surprise you once you are in the room.
In the first meeting
- Questions about systems, routines and irritations
- A look at what is physically installed
- An honest view on how urgent things are
- A suggestion for a sensible starting point
Expressly not
- No pitch for products you never asked about
- No contract meant to be signed the same day
- No comments on your current provider in front of others
- No access to systems without your explicit approval
// Preparation
Four things that make the conversation more useful
None of them are required. Bring one or two and you will probably save yourself a second round.
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Someone from daily operations
The person who notices first thing in the morning when something is off knows more than any system diagram.
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What has failed recently
Roughly is fine. Patterns show up in how often something happens, not in exact timestamps.
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Contracts in force
Internet, telephony, licences, maintenance. Notice periods often dictate the order of work.
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What should look different in two years
A new site, more desks, different software. Any of those changes the recommendation.
// Enquiry
Request a first call
A few lines are enough. If you like, add when you are usually easiest to reach.
Speak to us directly
One call often settles in five minutes what would take three messages in writing. Alternatively by email to info@cano-sol.de.
Your situation in brief
Fields marked * are required.
// Questions about the first call
What tends to be unclear beforehand
01 Does the first conversation cost anything?
No. Its purpose is to understand your situation and judge whether we are the right people for it. Costs only arise once you commission a piece of work — and by then you know exactly what you are paying for.
02 Do we have to decide afterwards?
No. You receive an assessment and can do whatever you like with it, including taking it to someone else for a second opinion. We leave nothing behind that ties you to us.
03 What should we prepare?
Ideally nothing elaborate. It helps if someone joins who knows the daily routine, and if you can name whatever has caused the most frustration recently. Everything else we ask about ourselves.
04 Does the meeting happen at your place or ours?
Either works, as does a phone or video call. Where rooms, cabling or server cabinets are involved, coming to you is far more productive — twenty minutes on site beats two hours of description.
05 We are not sure yet what we actually need.
That is the normal starting point, not an obstacle. Most enquiries begin with a symptom: it is slow, it keeps failing, a contract is expiring. Finding the question behind it is part of the conversation.
06 We already have an IT provider.
We can still talk. It often concerns one specific area the current partner does not cover — cabling, for instance. Nothing about that has to lead to a change of provider.